Support

👋 We're here to help!

Have a question or need assistance? We'd love to hear from you.

Contact Us

For support inquiries, please reach out to us at:

📧 Email: support@totaljitter.com

We typically respond within 24 hours

Share Your Feedback

We love hearing from our users! Your feedback helps us make Vine Savant better for everyone.

💡 We Want to Hear From You!

Have ideas for new features? Found something you love (or something that could be better)? We're all ears!

📬 Send us your feedback:

feedback@totaljitter.com

What to share:

  • Feature requests and ideas
  • What you love about Vine Savant
  • Suggestions for improvements
  • General comments about your experience

Note: For technical issues or urgent support matters, please use support@totaljitter.com instead for faster assistance.

Frequently Asked Questions

How do I join a game?

Simply enter the 5-character game code shared by your host, pick a display name and avatar, and you're in!

Do I need to create an account?

No! You can play immediately without signing up. However, creating an account lets you save your game history and build your wine collection.

Can I play on both web and mobile?

Yes! Vine Savant works on iOS, web browsers, and any device. All players in a game sync in real-time regardless of platform.

How do I delete my account?

Please visit our Account Deletion page for detailed instructions. You can also email us at support@totaljitter.com with your account deletion request. We'll process it within 30 days and confirm when complete.

Is my data secure and private?

Yes. We take your privacy seriously and use industry-standard security measures. View our Privacy Policy for details on how we collect, use, and protect your data.

Who can I contact for legal questions?

For legal inquiries about our Terms of Service or Privacy Policy, please email legal@totaljitter.com.

What are the age requirements?

You must be at least 21 years old (in the United States) or 18 years old (in other countries) to use Vine Savant. This is an alcohol-related app intended for users of legal drinking age.

Is Vine Savant a drinking game?

No. Vine Savant is a social game and educational tool designed to make blind wine tasting fun and accessible. It is not a drinking game or an encouragement to consume excessive alcohol. We strongly encourage responsible drinking: know your limits, stay hydrated, pace yourself, never drink and drive, and stop playing if you feel impaired. For more information, please review our Terms of Service, which includes detailed responsible drinking guidelines.

Does Vine Savant have ads?

Yes, Vine Savant may display advertisements to help support the app's development and keep it free to use. Ads may be personalized based on your interests and usage patterns. You can opt out of personalized advertising through your device settings (Settings → Privacy → Tracking on iOS, or Settings → Google → Ads on Android). For more details, see our Privacy Policy.

What are affiliate links?

When you see "Where to Buy" links or wine purchase recommendations in Vine Savant, these are often affiliate links. If you click on these links and make a purchase, we may earn a small commission at no additional cost to you. The price you pay is the same. These commissions help support Vine Savant's development. We partner with trusted wine retailers like Wine.com, Total Wine, Vivino, and others. For full disclosure, see our Terms of Service.

Can I opt out of tracking and ads?

Yes. You have several options:

  • Personalized Ads: Disable tracking in your device settings
  • Analytics: Adjust your device or browser settings
  • Affiliate Links: Search for wines directly on retailer websites instead of clicking our links

For detailed opt-out instructions, see our Privacy Policy.

Troubleshooting

If you're experiencing technical issues:

  • Try refreshing your browser or restarting the app
  • Check that you have a stable internet connection
  • Make sure you're using the latest version of your browser
  • Clear your browser cache and cookies
  • If the problem persists, email us with details